Your home visit and fitting: what to expect

1. A quick phone call

Call us on 01208 75355 or send us a message. We'll ask a few simple questions about your stairs and the person who'll use the stairlift, then arrange a time to visit that suits you. You're welcome to have a family member or friend with you.

2. The free home visit

One of our team comes to your home. There's no charge and no obligation. During the visit we will:

• talk with you about how you manage the stairs now, and what would help
• measure your staircase carefully
• look at where the stairlift would park at the top and bottom, and check for doorways in the way
• check there's a power socket near the top or bottom of the stairs (if not, one can be added)
• explain the stairlifts that would suit you, including the simplest option

You'll then get a clear written quote. Take as long as you like to decide.

3. Ordering

When you're happy, we order your stairlift. A straight stairlift can often be fitted soon after ordering. A curved stairlift's rail is made to measure for your stairs, so it takes longer. We'll tell you when to expect it on your quote.

If you're applying for a Disabled Facilities Grant, wait until it's approved before ordering.

4. Getting ready for fitting day

• Clear the stairs, and move any pictures or furniture at the top and bottom.
• Make sure someone will be at home.
• You don't need to lift your stair carpet. The rail sits on top of it, fixed to the stairs, not the wall.

5. Fitting day

Our engineers fit the rail and the chair, then test everything carefully. Fitting a straight stairlift usually takes a few hours, and curved ones take longer.

Before we leave, we'll show you and your family how to use it: getting on and off safely, the seat belt, the swivel seat and the controls. We'll stay until you feel confident.

6. Afterwards

We're still here when you need us. We'd recommend a service once a year to keep your stairlift safe. If it ever stops working, try our simple checks or call us for a repair.